Frequently Asked Questions

We do not have a customer service phone line, but if you wish to ask a question by phone, our online distributor WebstaurantStore has phone representatives available who can assist you at 717-392-7472. To reach out to the appropriate channels for a warranty claim, please see the warranty FAQs below.

In order to keep our product pricing low and fulfill orders quickly for customers, no custom colors, sizing, or voltages are available.

Install your AvaValley indoors on a strong, level surface in a well-ventilated area. Select a location away from heat and moisture-generating equipment. The unit should be plugged into an outlet of the appropriate voltage. Be sure to check the manual to see if your product requires its own dedicated outlet and to determine appropriate clearance. Do not use extension cords.

Uneven surfaces may cause poor performance or excessive noise. AvaValley products are not tested for use outdoors. Malfunction due to high ambient temperatures, humidity, or an improperly maintained condenser coil will void the product warranty.

No, all refrigerators should be shipped in an upright position. During delivery, the equipment may be tilted on its side to pass through doorways, if needed. If the unit is tilted during delivery, allow it to sit for 24 hours prior to plugging in. This will allow the refrigerant to settle.

This information can be found within the specsheet specific to the product you’re interested in purchasing. Specsheets are located on this website as part of each product’s page.

Wine refrigerator temperature controllers are designed to lock after 10 seconds of inactivity. To unlock the controller, hold the unlock buttons for 5 seconds until you hear an audible beep, or unplug the unit and plug it back into the outlet. Instructions for changing the temperature can be found within your product manual.

A number of factors can contribute to fogging and condensation within your AvaValley product. Reference the FAQ above regarding how to choose the best install area. When choosing the best location for your equipment, it’s important to consider humidity in addition to accounting for ambient temperatures and ventilation. The proper humidity level for your space should be 45-50% as measured by a hygrometer. Frequent opening and shutting of equipment doors or a clog in the evaporator drain pan can also contribute to condensation.

WRC Series Wine Refrigerators and BRC series beverage refrigerators AvaValley warrants to the original purchaser of new AvaValley units that such equipment will be free from defects in material and workmanship for a period of 1 year from the original date of delivery. Full details and warranty exclusions can be found in the product manual, available on each product page of our site.

Model W4GD15

Model W4GD15 carries a 1 year labor warranty coordinated through Ready Kitchen valid in the contiguous United States. In addition, AvaValley warrants the compressor on model W4GD15 to be free of defects in material and workmanship for a period of 6 years from the date of delivery. View the full details and warranty exclusions.

We are happy to check the warranty status for you. The original order number with the company the unit was purchased from will serve as your proof of purchase. All warranties run from the date of delivery to your location.

For all models excluding W4GD15, contact your authorized dealer for warranty assistance. Please have your model number, serial number, and order number ready when contacting to ensure fast service.

Model W4GD15 – locate the model number and serial number on the back or side of the unit. You will also need the original order number to make a claim. Next, scan the QR code on your unit’s Ready Kitchen Warranty sticker or visit www.readykitchenwarranty.com and fill out the claim form. Alternatively, you can email the model number, serial number, order number, and a brief description of the issue to [email protected] Please consult your warranty document for coverage duration, limitations, and further details. Failure to contact the designated location before obtaining equipment service may void your warranty.

Please use your preferred local technician outside of warranty. You may wish to check the CFESA directory for certified technicians in your area.

Model W4GD15 includes a 5 year warranty on the compressor part only. Should your compressor fail within this period, obtain a diagnosis by a licensed technician and submit a claim through Ready Kitchen Warranty to arrange shipment of a new compressor part. For units outside of the AvaValley parts and labor warranty period, customers are responsible for covering service fees associated with diagnosis and installation of the new compressor.

To make a claim with Ready Kitchen, locate the model and serial number on the back or side of the unit. You will also need your proof of purchase information to make a claim. Next, scan the QR code on the unit’s Ready Kitchen Warranty sticker or visit www.readykitchenwarranty.com and fill out the claim form. Alternatively, you can email the model number, serial number, order number, and a brief description of the issue to [email protected]